Burger King has introduced an AI platform to support staff in US restaurants.
The system connects a voice chatbot to employee headsets.
The assistant, called Patty, detects service words like “welcome”, “please”, and “thank you”.
The company says the tool helps managers understand overall service patterns.
The announcement triggered strong criticism on social media.
Burger King later clarified that the system does not score individual workers.
It aims to coach teams and improve guest experience in real time.
The platform also updates digital menus when items sell out.
It guides staff during food preparation after orders arrive.
The assistant can report maintenance needs, including dirty bathrooms.
The system listens to drive-through conversations to improve order accuracy.
Managers receive insights to support training and operations.
Burger King is testing the headset in 500 restaurants.
The company plans a nationwide rollout by the end of 2026.
The launch follows McDonald’s decision to remove AI order-taking systems from many locations.
