Vodafone Franchisees Warned of Mental Health Impact from Commission Cuts Years Before £120m High Court Claim

Vodafone franchisees warned in 2020 that commission cuts were affecting their mental health, four years before a group of 62 launched a £120m high court claim. A survey of 119 franchisees revealed stress, anxiety, depression, sleep problems, and low trust in the company. The claim alleges Vodafone “unjustly enriched” itself at the expense of small business owners, some of whom reported personal debts over £100,000 and suicidal thoughts. Vodafone says it “strongly refutes” the allegations and describes the case as a “commercial dispute,” while also launching a fourth investigation into its franchising division.